Position Title: Independent Living Support Coordinator

Program: Operations – Independent Living Support; Off-site at partnering Recovery Alberta Clinics

Position Type: Full time, Temporary Contract ending on May 25, 2027

Hours of Work: 37.5 hours per week

Position Summary: This position will report to Off-site Team lead for the program. The Coordinator is responsible for delivering services in accordance with the CMHA Calgary Region service model. Through coaching and mentoring, you will support clients with a mental illness and/or concurrent diagnosis on their journey to wellness by connecting them to community resources and developing their daily independent living skills.

Reports To: Team Lead, Independent Living Support

Key Service Responsibilities and Specific Accountabilities

- Provides clients with the coaching, support, and connection to resources necessary for the maintenance or development of living skills in the areas of home management, mental health management, money management, interpersonal relationships, leisure/recreational pursuits, self-care and coping skills, medication management, problem solving, and psychosocial skill development and maintenance.
- Meet with clients at various locations in community.
- Advocates for clients when necessary and to ensure they receive adequate care, treatment services, and information from the community and CMHA.
- Assists clients in establishing peer, family, and community support networks.
- Assist clients with developing practical skills that will prepare them for independent community living.
- Collaborate with a client’s clinical support on a regular basis to ensure they are made aware of a client’s needs, progress,



and any other identified issues that fall beyond the scope of both programs.
- Liaise with community partners on a regular basis to ensure collaborative efforts in assisting clients to meet their personal goals.
- Participate in clinical and community meetings as required.
- Maintain effective written and verbal communication systems necessary for client service delivery and program functioning.
- Other duties as required.

Documentation, Reporting & Accountability

- Maintain the highest standard of documentation accuracy, timeliness, and professionalism in accordance with CMHA Calgary policies and privacy legislation.
- Complete comprehensive and objective case notes, incident reports, logbook entries, communication updates, daily tracking logs, and accountability records.
- Maintain accurate and current client files including Service Plans, Outcomes Star assessments, safety plans, and progress tracking tools.
- Document behavioural observations, interventions, and outcomes clearly to support continuity of care and risk management.
- Communicate proactively with team members, supervisors, and interdisciplinary partners regarding client status, emerging concerns, and service coordination.
- Adhere to all internal documentation deadlines and quality standards as directed.

Safety & Environment





- Maintain the highest standards of physical, emotional, and psychological safety across all CMHA Calgary Supportive Living sites.
- Identify, report and document environmental, behavioural, or operational risks.
- Promote a culture of safety, respect, and inclusion within the sites.
- Support implementation of emergency preparedness procedures and agency safety protocols.

Advocacy & Collaboration

- Advocate for clients to ensure they receive adequate care, treatment, and information from community providers and CMHA services.
- Liaise regularly with psychiatrists, case managers, healthcare providers, guardians, families, and community partners to ensure coordinated, wraparound support.
- Support clients in establishing and maintaining peer, family, and community support networks.
- Participate actively in team meetings, case consultations, and program development discussions.

Professional Practice Expectations

- Apply trauma-informed practice principles in all service delivery.
- Demonstrate a recovery-oriented, person-centered approach in every client interaction.
- Use a harm reduction framework when supporting individuals experiencing substance use challenges.
- Maintain professional boundaries and ethical conduct at all times.
- Engage in ongoing learning to enhance knowledge related to complex mental health presentations, concurrent disorders, trauma, and supportive housing best practices.

Additional Team Responsibilities and Competencies

- Adhere to policies and practices related to working alone.
- Attend professional development opportunities and maintain any relevant certificates

📌 Independent Living Support Coordinator (Calgary)
🏢 Canadian Mental Health Association
📍 Calgary