We are looking for a proactive IT Production Support Engineer with robust experience in Cloud technologies (AWS, Azure) and DevOps practices to manage, monitor, and support our critical business applications.
Responsibilities
- Provide L2 support for applications hosted on AWS/Azure platforms.
- Monitor infrastructure using cloud-native and third-party monitoring tools.
- Troubleshoot application and infrastructure issues related to CI/CD pipelines and cloud deployments.
- Automate routine operational tasks using Python, Shell scripting, and Power Automate. Maintain and support BI tools such as Power BI and Cognos.
- Collaborate with development and cloud engineering teams to resolve incidents and implement preventive measures.
Mandatory Skills
- Expert-level proficiency in AWS/Azure platform.
- Troubleshoot issues related to CI/CD pipelines and cloud deployments.
- Hands-on knowledge of Python, Shell scripting, and Power Automate.
- Maintain and support BI tools such as Power BI and Cognos.
- Strong knowledge of AWS and/or Azure.
Preferred Skills
- Familiarity with Git, CI/CD pipelines, and GitHub Copilot.
- Exposure to AI/ML or Gen AI.
- Familiarity with Cloudera and Axiom.
- ITIL Certification or Incident/Problem Management exposure.
Deal Breaker Skill
Terraform
Work Experience
1015years
📌 Production Support Engineer (Toronto)
🏢 Virtusa
📍 Toronto
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