About Smitty's FurnitureWe are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.About the PositionRooted in Smitty's vision to inspire connections and create warmth in every home, the Assistant Showroom Manager works alongside the Sales team to support the Company's purpose to ensure that every customer who enters our store is given the best possible customer experience by fostering successful interactions with our customers, supporting the development of the sales team, and ensuring the presentation of product is visually pleasing and accessible. This role works directly with Sales Consultants in all aspects of their role: supporting in-store consultations, ensuring timely responses to customer leads, coaching and training team members, assisting with customer service concerns, and providing expert guidance on furniture selections.The Assistant Showroom Manager uses their proficiency with our point-of-sale system to support efficient day-to-day operations, follows and reinforces store policies, and promotes a positive, collaborative environment for our team, customers and partners. The role strengthens customer and community relationships through active outreach, local engagement and in-store content creation for social media. The Assistant Showroom Manager also motivates and inspires team members to represent Smitty's values and build our brand,



and oversees showroom operations.This position is a full time position working primarily Monday to Friday with flexibility to work weekends.What will you be doing?Engage with customers on the sales floor whenever there are customers in the storeCo-ordinate with the front desk admin to ensure customers have a sales team member assignedProvide assistance to customers when the sales consultant has more than one customer assigned.Assist sales consultants with the completion of orders to enable sales consultants to get to next guest.Assists in supporting the management of all sales consultant and support team members in a manner consistent with the Company's values and cultureHold regular monthly 1-1 with all team members to facilitate the feedback process related to sales performance, targets and general performanceEnsure all team members receive job-specific trainingPromotes a healthy and safe work environment by enforcing health & safety policies, identifying and handling safety concernsWork in collaboration with the Sales Leader in the management of workplace injuries in conjunction with Human Resources, including injury reporting, accommodation, and return to work processesMaintain regular communication meetings with each team to ensure the efficient and timely flow of informationby holding weekly team meetingsCommunicating vendor informationScheduling regular product knowledge learning sessions for the team with vendor repsMaintain up-to-date tags for products and communicate all current pricing and sale information to the team.Ensure the showroom has attractive and appropriate product displays at all times.Ensures that the showroom has adequate supplies for efficient and safe day to day operation by the team.Ensure presentation of in-store displays are to company & vendor standards.Resolving customer issues ensuring company policies and procedures are met.What is going to help you be successful?Degree or Diploma from a recognized university or college in Design, Sales, or a related field3+ years of retail sales experience,



including experience in a supervisory or team lead role2+ years in the home furnishings industry (preferred)Excellent written and verbal communication skillsAbility to multi-task in a busy retail environmentStrong interpersonal and relationship building skillsDemonstrated ability to learn new software programsAbility to navigate the internet and use computer programs such Microsoft products (Word, Excel, SharePoint etc.)What's in it for you?Market-competitive salary within an expected salary of: $50,000 annually plus incentiveComprehensive group benefits, including health, dental, and LTDPaid vacation annuallyA challenging, meaningful, and rewarding work environmentWork alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each otherWhat you should know about our Recruitment & Selection Process:This posting is for a new vacancy within our organization.We do not use artificial intelligence to screen, assess or select applicants.If you are selected for an interview, we will notify you within 45 calendar days of the date of your interviewSmitty's, we are dedicated to living our values: W.A.R.M.T.H (Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble). in our everyday operations. We are committed to breaking down barriers and providing equal opportunities for all in employment. We are dedicated to working with applicants who require reasonable accommodation during the application process, ensuring that every candidate has the support they need to bring their best forward. To request accommodation, please reach out to hr@smittysh furniture.Com. Rest assured that all information shared will be handled in accordance with applicable privacy laws and our company's policies.Ready to make an impact?We sincerely thank all applicants for their interest. Due to the high volume of applications we receive, only those selected for an interview will be contacted. If you don't hear from us, please don't be discouraged. Your experience may be a better fit for a future opportunity, and we would be delighted for you to apply again.

📌 Assistant Showroom Manager (Kitchener)
🏢 Smitty's Furniture
📍 Kitchener