Join Tridel: Building Communities, Growing Careers

Build Your Future with Us

Our strength, innovation and growth are the result of talented individuals who come together as a team to build sustainable and award-winning homes and communities. Through passion and dedication, our employees work collectively to develop some of the largest and most complex projects within the Greater Toronto Area. We recognize our employees are the key to our success, and we invest in creating a meaningful employee experience and culture that promotes:

- A diverse and robust suite of benefits and perks
- Social and sustainable impact within our company and the communities we build, and much more.

As a Tridel employee, you contribute to our purpose and standard of excellence while building homes for people today and the generations of tomorrow.

Note: Please note this is for an existing vacancy and the successful candidate will be required to work in the office for five (5) days per week.

As part of our hiring process, applicants are required to complete a brief (5–10 minute) Predictive Index® Behavioural Assessment.

This assessment does not measure intelligence or experience; rather, it helps us understand your natural work and communication preferences.

The Blueprint

The Service Desk Consultant is a key member of the IT Service Desk responsible for providing responsive, high-quality technical support to employees across the organization.

This role provides frontline support for end-user technology, including hardware, software, Microsoft 365, identity and access, connectivity, and corporate devices. The Service Desk Consultant is responsible for troubleshooting incidents, fulfilling service requests,



supporting employee onboarding and offboarding, and ensuring requests are managed effectively through the ITSM platform.

The role works closely with senior Service Desk team members and other IT teams to resolve issues, maintain technology standards, improve documentation, and deliver a positive employee technology experience.

A Glimpse Into Your Daily Activities

Service Desk & Technical Support

- Provide frontline technical support for hardware, software, identity, connectivity, and productivity issues.
- Troubleshoot and resolve incidents and service requests using established procedures and technical documentation.
- Support Windows devices, Microsoft 365 applications, Microsoft Teams, mobile devices, printers, peripherals, VPN, and network connectivity.
- Maintain clear ownership of assigned tickets through resolution or effective escalation as required.
- Communicate clearly with employees regarding issue status, next steps, and resolution.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.
- Assist with device provisioning, deployment, replacement, and lifecycle activities.
- Support endpoint management and security technologies, including Microsoft Intune, patching, encryption, antivirus/EDR, and device compliance.
- Install, configure,



and troubleshoot software and endpoint-related issues.

Identity, Onboarding & Offboarding

- Support employee onboarding, transfers, and offboarding by assisting with provisioning and maintaining user accounts, devices, applications, groups, and access.
- Prepare and configure technology for new employees.
- Work with People & Culture and other IT teams to ensure technology-related onboarding and offboarding activities are completed accurately and on time.
- Manage incidents and service requests through the organization's ITSM platform.
- Follow established incident, request, escalation, and change-management processes.
- Maintain accurate and complete ticket documentation.
- Create and maintain knowledge-base articles, troubleshooting guides, and standard operating procedures.
- Identify recurring issues and bring them forward for further investigation or problem management.
- Suggest opportunities to improve Service Desk processes, documentation, self-service, and automation.
- Participate in the implementation and testing of ITSM workflow improvements and automation.
- Deliver professional, responsive, and respectful support to employees at all levels of the organization.
- Set appropriate expectations and keep users informed throughout the resolution process.
- Collaborate with Service Desk colleagues and Infrastructure, Security, Applications, and other IT teams.
- Share knowledge with other team members and contribute to a cooperative Service Desk environment.

Security & Governance

- Follow established cybersecurity, identity, data protection, and technology standards.
- Follow least-privilege and access-management practices whe

📌 Service Desk Consultant (Toronto)
🏢 Tridel
📍 Toronto