Position Overview

Position Title: Security Ambassador Employment Type: Full-time

Pay Rate: $22.00 / hour

Site: Cortellucci Vaughan Hospital

Schedule: Monday to Friday, 15:00 – 23:00

Overtime Methodology: Employment Standards Act Averaging Agreement

Site Overview

Cortellucci Vaughan Hospital is a modern healthcare facility offering full-service emergency care alongside specialized programs including child and women's health, inpatient mental health, and stroke care. As a Security Ambassador on site, you will play a key role in creating a safe, calm, and supportive environment for patients, visitors, and hospital staff.

What You'll Be Doing

- Patrol the emergency department waiting areas and engage proactively with waiting patients and visitors to lower stress and foster a secure, positive environment.
- Use supportive verbal de-escalation techniques to address tense situations before they escalate.
- Observe waiting patients for visible changes in condition (such as dizziness, unresponsiveness, or breathing difficulties) and immediately alert clinical staff.
- Provide approved comfort items and community resource information (such as warm blankets or transit passes) when appropriate and safe for clinical needs.
- Serve as the main security contact in the emergency department, coordinating with clinical teams, site security guards, and emergency responders.
- Conduct hourly counts of waiting area occupants and maintain daily shift logs.
- Collaborate with healthcare staff to establish approach plans for individuals known to present safety risks.

Must Haves

- Valid Ontario Security License
- Valid First Aid & CPR Level C certification from a WSIB-approved provider
- Certification in Management of Aggressive Behavior (MOAB)
- Clear Vulnerable Sector Check
- Up-to-date immunization records (Measles, Mumps, Rubella, Varicella, and a two-step TB skin test)
- Proof of double COVID-19 vaccination




- Willingness to complete N95 mask fit testing during training
- Fluency in spoken and written English
- Legal authorization to work in Canada

Nice-to-Haves

- Previous experience in security, law enforcement, healthcare safety, or a related field

What's In It For You?

- Comprehensive health benefits, including medical, dental, and life insurance
- Paid vacation, sick days, and holidays
- Access to daily pay options
- Ongoing training and professional development opportunities

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

📌 Security Ambassador at Cortellucci Vaughn Hospital (Vaughan)
🏢 Paladin Security
📍 Vaughan