Required Qualifications:

- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

- At least 6 years of Information Technology experience.

Required Skills:

- Hands on experience in years of IT experience in B2B/EDI integration and Seeburger BIS support.

- Hands on experience in global AMS/support models and multi-region teams

- Led end-to-end Seeburger BIS support operations, ensuring high availability and SLA adherence for business-critical integrations

- Acted as the primary onsite coordinator between business stakeholders, IT teams, and external partners

- Managed and mentored offshore support teams, ensuring seamless 24x7 support coverage

- Successfully handled P1/P2 incidents and escalations,



minimizing downtime and business impact

- Performed detailed Root Cause Analysis (RCA) and implemented preventive measures to improve system stability

- Oversaw monitoring, job executions, and interface processing, ensuring smooth B2B transactions

- Conducted change and release management, including CR reviews, deployment coordination, and validations

- Ensured adherence to ITIL processes (Incident, Problem, Change Management) and audit compliance

- Delivered regular status reports, SLA dashboards, and service review presentations to stakeholders

- Drive continuous improvement initiatives, including automation and operational optimization

📌 Seeburger Lead (Burnaby)
🏢 Infosys USA
📍 Burnaby