CGI's Payroll Services Centre (PSC) offers integrated cloud-based solutions that simplify payroll and human capital management. Recognized for the quality of our client support, we build long-lasting relationships with our clients, who consistently report some of the highest satisfaction levels in the industry.

Every day, our team members support thousands of Canadian businesses in managing their employees' payroll. By joining our team, you will directly contribute to the success of Canadian businesses while growing within a dynamic organization of more than 700 professionals serving 62,000 clients.

We are looking for a dedicated, proactive, and customer-focused individual. Are you ready to make a real difference?

We're Ready for You

- Continue learning through comprehensive, paid, and ongoing training in Canadian payroll.
- Enjoy a weekday, daytime work schedule that promotes an excellent work-life balance.
- Work in an environment recognized as one of Canada's Best Workplaces.
- Benefit from our Employee Assistance Program, health and wellness initiatives, comprehensive insurance coverage, and financial support for job-related education.
- Advance your career through a professional development plan and numerous growth opportunities.
- Gain access to our Share Purchase Plan and Profit Participation Program from your very first day.
- Enjoy benefits tailored to your needs, including flexible insurance coverage, telemedicine services, and much more.

Your future duties and responsibilities

- Develop and maintain trusted business relationships with clients in your portfolio through proactive and regular communication.
- Act as a trusted advisor to major accounts by providing guidance on application functionality, legislative requirements, and technology solutions.
- Anticipate clients' current and future needs and recommend tailored solutions to enhance their overall experience.
- Identify business development opportunities within your portfolio by introducing additional modules and solutions, including human resources, time management, employee self-service, and more.
- Coordinate solution presentations with product specialists and ensure follow-up throughout the sales cycle.




- Act as the primary liaison between major accounts, internal teams, and business partners to ensure an exceptional client experience.
- Document all client interactions, conduct annual client satisfaction assessments, and contribute to achieving the business unit's quality objectives.
- Stay up to date on the evolution of our solutions and advocate for the needs of major accounts with internal teams.

Required qualifications to be successful in this role

- College diploma in administration, accounting, or a related field, or an equivalent combination of education and experience.
- Minimum of eight (8) years of experience in payroll.
- Minimum of three (3) years of experience managing a client portfolio or in account management.
- Valid driver's licence and willingness to travel occasionally to client locations.
- Excellent ability to manage priorities, work under pressure, and meet deadlines.
- Solid analytical, problem-solving, and organizational skills.
- Excellent communication and interpersonal skills.
- Strong adaptability, autonomy, and initiative.
- Strong customer focus and team-oriented mindset.
- Sound political acumen and the ability to positively influence various stakeholders.
- Knowledge of various payroll solutions.
- Good proficiency in Microsoft Office.
- Excellent command of both French and English, written and spoken (essential).
- Completion of the Understanding Payroll Principles and Mastering Payroll Legislation courses offered by Cégep Ahuntsic, or the Payroll Compliance Professional (PCP) certification from the National Payroll Institute (an asset).
- Demonstrated openness to using artificial intelligence (AI) and an interest in integrating new technological tools into daily work practices.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level,



geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000–$115,000. This role is an existing vacancy. Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Senior Account Manager (Montreal)
🏢 CGI
📍 Montreal