We’re building a relationship-oriented bank for the up-to-date world. As a member within the Communication Team in Wealth Management Operations, you will support the production and delivery of client statements for brokerage and non-brokerage accounts while maintaining compliance with internal controls and procedures.

The Senior Business

Analyst is a seasoned expert responsible for conducting highly specialized research, and providing analysis to senior management that addresses the high impact business needs of internal and external clients. The role exercises considerable judgement in overseeing change initiatives, business analysis, and user needs analysis to develop project plans and inform leadership of progress.

The Senior Business

Analyst uses deep knowledge in their field of expertise to support projects as a subject matter expert, identifying problems and resolutions, and assessing the impact of proposed changes. The role often operates in ambiguous situations and provides innovative, original ideas, accountable to broadly defined policy objectives. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Relationship/Vendor Building - Act as a liaison to resolve issues, negotiate solutions, and foster long-term partnerships that support business objectives.

Project

Management - Lead and support project initiatives by developing project plans, tracking progress,



and ensuring timely completion of deliverables. Coordinate with cross-functional teams, manage resources, and adapt to changing priorities to achieve project goals and drive continuous improvement. Ensure all activities are conducted in accordance with internal policies, regulatory requirements, and industry standards.

Maintain accurate documentation, monitor compliance risks, and implement corrective actions as needed to safeguard the organization and its clients. Your critical thinking skills help to inform your decision making. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Analytical

Thinking, Business, Business Operations, Communication, Customer Satisfaction, Customer Service, Internal Controls, Judgement, Operations Management, Prioritization, Processing, Quality Assurance (QA), Risk Management, Technical Knowledge #

📌 Senior Business Analyst, Client Communications (Toronto)
🏢 CIBC
📍 Toronto