Support patients across Canada as a Patient Care Coordinator using customer service, call triage, and careful documentation from a home-based office.
Shoppers Drug Mart seeks a Patient Care Coordinator for its Specialty Health Network. You will respond to inquiries, support patient files, and collaborate with program teams. The work requires empathy, confidentiality, data integrity, and qualified communication throughout treatment journeys.
Key Responsibilities: Respond to patient, pharmacy, and clinic calls within service levels
Triage inquiries to appropriate team members
Index documents and create patient files as needed
Monitor reports and files for data integrity
Coordinate medication deliveries and confirm patient adherence
Requirements: Minimum two years of call center experience
Healthcare or insurance experience is an asset
Professional English proficiency, written and spoken
Strong Windows, Microsoft Excel, and Word skills
Flexibility for rotating Monday to Friday shifts
Bring patient advocacy, call coordination, confidentiality, and documentation skills to Shoppers Drug Mart’s Specialty Health Network.

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📌 Patient Care Coordinator Mississauga (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario