Support Investor Services clients through phone and online channels using robust interpersonal skills and accurate needs assessment. Work flexibility spans CIBC’s contact centre hours.
As a Customer Service Representative on CIBC’s Investor Services Inc. team, you will serve clients including Investors Edge. You will listen carefully, resolve requests promptly, and refer matters when needed. This non-advice group does not provide investment recommendations or product advice.
Key Responsibilities: Recognize and accurately assess each client’s needs
Resolve client requests through phone and online channels
Use written, verbal, and interpersonal communication skills
Refer clients to related service groups or management
Support clients using Investor Services products and platforms
Requirements: Degree or diploma in business
Fluency in French and English
Strong relationship-building and interpersonal skills
Ability to navigate multiple applications and dual monitors
Canadian Securities Course designation considered an asset
Apply client engagement, problem solving, and product knowledge to deliver accurate Investor Services support at CIBC.

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📌 Investor Services Customer Representative (Quebec City)
🏢 CIBC
📍 Quebec City