Support TD customers in Markham using Cantonese or Mandarin, solid listening skills, and knowledge of banking products and services. This position works 37.5 hours.
As a Contact Center Representative II, you will assist inbound customers with account inquiries and resolve issues through personalized support. You will recommend TD products or services when appropriate, deliver trusted advice, and make customer interactions easier. Ongoing training and coaching support continued development in the role.
Key Responsibilities: Assist inbound customers with account inquiries
Resolve concerns at the first point of contact
Recommend relevant TD products, services, and solutions
Meet customer experience, advice, quality, compliance, and productivity goals
Participate actively in ongoing training and coaching
Requirements: High School Diploma or equivalent
Fluency in English and Cantonese or Mandarin
Exceptional listening skills and curiosity about customer needs
Ability to navigate multiple systems and screens accurately
Integrity when managing sensitive customer information
Use bilingual communication, empathy, and banking knowledge to deliver trusted customer support for TD in Markham.

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📌 Bilingual Banking Contact Center Representative (Ontario)
🏢 TD
📍 Ontario