Use bilingual communication and analytical skills as Stingray’s Customer Experience Specialist supporting customers by email. This is a temporary contract in Montreal with hybrid work.
The Customer Experience Specialist represents Stingray’s services as the front-line customer interface. You will clarify reported problems, identify causes, explain solutions, and follow up for prompt resolution. The role also gathers customer information for analysis and escalates reproduced issues to Technical, Content, or Delivery Teams.
Key Responsibilities: Provide product and service information through email
Decipher customer issues and select appropriate responses
Identify and reproduce issues for team escalation
Collect customer information for analytical reports




Ensure optimal experiences across Stingray interactions
Requirements: Minimum three years’ experience in a similar position
Excellent written and verbal English and French communication
Degree or diploma completed or in progress
Robust analytical and deductive issue-isolation skills
Availability for nights, weekends, and holidays
Bring empathy, decisive problem solving, and bilingual communication to customer support for Stingray’s music, media, and technology services.

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📌 Bilingual Customer Experience Specialist (Quebec City)
🏢 Z953
📍 Quebec City