If you’re a RIBO licensed Personal Lines CSR working in a brokerage , this is a chance to step into a house accounts role focused on service, retention, and relationship management (not heavy sales pressure). We’re looking for someone who is detail-oriented, responsive, and thrives in a fast-paced environment.

What You’ll Be Doing

Manage and service a book of personal lines house accounts

Handle renewals, remarketing, and quoting in line with carrier guidelines

Process endorsements, policy changes, and client requests

Respond to clients quickly with a strong service mindset

Identify cross-sell and upsell opportunities

Work closely with insurers and underwriters

Support Producers and collaborate across the team

Maintain accurate documentation in your BMS (PowerBroker)

Must-Haves (You Will Not Be Considered Without These)

2+ years of personal lines experience in a brokerage

Strong experience with renewals, remarketing, and servicing

What We’re Looking For





Highly organized and able to manage multiple priorities

Detail-oriented with a high level of accuracy

Team player who builds strong internal & external relationships

Comfortable in a fast-paced, client-focused setting

Paid vacation + personal days

Growth opportunities within the brokerage

Supportive, team-oriented culture

This position is currently vacant and open to qualified applicants.

AI Disclosure Statement
We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review.

Equal Opportunity Statement
FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.

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📌 House Account CSR (Ontario)
🏢 FSB GROUP
📍 Ontario