Coordinate customer recovery plans at ROCKWOOL’s Milton office using robust communication and problem-solving skills in a fully onsite contract position. Support timely resolutions for critical orders.
Reporting to the Customer Service Manager, the Service Recovery Support manages customer issues during supply disruptions and service challenges. This contract continues until March 2027. The role works across Customer Service, Supply Chain, Planning, Operations, Logistics, and Sales to minimize customer impact.
Key Responsibilities: Manage crisis orders during shortages, constraints, disruptions, and outages
Communicate recovery plans for delayed or at-risk orders
Maintain visibility of critical customer orders and status updates
Participate in crisis calls and recovery meetings




Track actions, owners, timelines, outcomes, and escalations
Requirements: Two to three years’ related customer service or operations experience
Strategic account or escalation management experience
Strong communication, presentation, analytical, and problem-solving skills
Ability to manage complexity and competing priorities
Proficiency with company software, SAP, and Microsoft Office
Bring customer-facing expertise, organized recovery coordination, and analytical problem-solving to ROCKWOOL’s Milton Customer Service team.

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📌 Service Recovery Support Specialist (Ontario)
🏢 ROCKWOOL Group
📍 Ontario