Configure CCaaS platforms and integrations for a Big 5 Bank from hybrid Downtown Toronto, working two to three days weekly onsite. Apply APIs, workflows, and telephony concepts to support contact center operations and customer experiences.
This twelve month contract focuses on contract to hire for a CCaaS Platform Developer. The position covers configuration, customization, integration, maintenance, and quality assurance. You will work with IVR, call routing, agent desktop, dialer modules, RESTful APIs, middleware, and data mapping. The schedule is Monday through Friday, 9:00 am to 5:00 pm, totaling 37.5 hours weekly.
Key Responsibilities: Configure IVR, call routing, agent desktop, and dialer modules
Develop workflows, scripts, automation, and external application data flows
Integrate CRMs, databases,



and workforce management systems
Perform updates, patches, upgrades, and technical support
Execute testing and maintain technical documentation
Requirements: More than six years CCaaS platform development experience
Proficiency with APIs, scripting languages, and workflow designers
Experience with SIP, ACD, CTI, and IVR concepts
Understanding of RESTful APIs, middleware, and data mapping
Bachelor’s degree or equivalent experience
Bring CCaaS development, integration, troubleshooting, and documentation expertise to this hybrid Toronto contract supporting a major bank.

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📌 CCaaS Platform Developer Toronto (Ontario)
🏢 Apex Systems
📍 Ontario