Job Status: Regular Full-Time – One (1) New Vacancy

Primary Location: Brantford Branch (Occasional travel to head office location in Hamilton)

Position Vacancy

Job Title: Financial Service Representative (FSR)

Job Status: Regular Full-Time – One (1) New Vacancy

Primary Location: Brantford Branch (Occasional travel to head office location in Hamilton)

Build relationships. Start conversations. Make an impact.
At Healthcare and Municipal Employees’ Credit Union (HMECU), our Financial Service Representatives are more than frontline staff—they’re relationship builders who take initiative and actively connect with members to support their financial journeys.

This role is ideal for someone who doesn’t wait for opportunities—you create them. You’re comfortable reaching out, starting conversations, and helping members take the next step with confidence.

About HMECU
For over 90 years, HMECU has proudly supported healthcare, municipal, fire, and police communities. Our team is at the heart of everything we do—delivering exceptional service while helping our members focus on what matters most.

Our Purpose: We care for the financial needs and wellbeing of our members so you can focus on what matters most.

What You’ll Do
Build Relationships & Start Conversations

Connect with members across in-branch, phone, and digital channels

Proactively reach out through calls, follow-ups, and outreach to deepen relationships

Understand member needs and recommend solutions that support their financial goals

Deliver Financial Solutions

Support members with lending, investment, and everyday banking needs





Assist with loan and mortgage applications, including documentation and follow-up

Process investment transactions and support renewals

Drive Engagement & Results

Identify opportunities to introduce additional products and services

Contribute to individual and branch performance targets

Support campaigns and initiatives that grow member relationships

Represent HMECU at community events and build meaningful local connections

Support Branch Operations

Process transactions including deposits, withdrawals, and payments

Provide teller coverage as needed

Ensure accuracy, compliance, and confidentiality in all interactions

Execute all cash handling, balancing, and security controls accurately to support sound treasury operations and safeguard assets

What Success Looks Like

Takes initiative to connect with members and build relationships

Comfortable starting conversations, including outbound calls and follow-ups

Confident identifying needs and recommending appropriate solutions

Contributes to achieving individual and team goals

Maintains accuracy and attention to detail in all work

Adapts well in a fast-paced, evolving environment

What You Bring

2–4 years of experience in financial services or a credit union environment





Solid communication and relationship-building skills

Demonstrated initiative and comfort engaging members proactively

A results-driven mindset with a focus on delivering value to members

Solid understanding of financial products and services

Comfortable using digital tools and systems (e.g., MS Office)

Must be bondable

Why Join HMECU?
Make a real impact – Help members take meaningful steps toward financial wellbeing

Grow your career – Build your skills in lending, investments, and relationship management

Purpose-driven work – Be part of an organization rooted in community and care

Please note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.

HMECU uses AI-assisted tools to support our recruitment process, such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.

Job Type: Full-time – One (1) vacancy

Hours of Work: 35 hours per week

Compensation Range: $39,800 - $59,700.00 + Eligibility for Annualized Incentive Plan

Benefits: YES. 100% Employer Paid Benefits including STD, LTD, Life Insurance, Extended Health, Dental Coverage, and Employee Family Assistance Program

Pension: 7% Employer Contribution to our Defined Contribution Pension Plan

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📌 Financial Services Representative (Ontario)
🏢 HMECU
📍 Ontario