Serve Surrey customers at TD Canada Trust with banking advice, digital education, and problem resolution in a 37.5-hour branch schedule.
As a Personal Banking Associate, you will build customer relationships and guide clients toward appropriate staff, accounts, investments, and banking solutions. You will support frontline transactions, handle confidential matters, and help maintain accurate processes. The role emphasizes customer experience, banking knowledge, and sound judgement.
Key Responsibilities: Engage customers in advice needs and service transactions
Resolve customer problems related to banking solutions
Educate customers about mobile, ATM, and online banking
Guide customers toward appropriate contacts and solutions
Support scheduled cash and non-cash transactions
Requirements: High School diploma or one-plus years of relevant experience
Investment Funds Canada certification within 90 days
Post-secondary or undergraduate degree preferred
Proficiency with Microsoft Office, branch software, and internet
Knowledge of banking solutions and processes
Use customer service, banking knowledge, and digital education skills to support TD clients throughout Surrey branch interactions.

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📌 Personal Banking Associate Surrey (British Columbia)
🏢 TD
📍 British Columbia