Our client is a mid-sized business located in Calgary, Alberta. They have approximately 220 users, most of whom are in Calgary and work from the Calgary office. We are in search of a well-rounded, Junior help desk support person to support this mostly Microsoft environment and its internal users. This is a great opportunity for a young, keen and motivated person to learn and grow within a supportive technical environment.

Technological background (as per below) is important, but equally important is one’s personality, character, eagerness, adaptability, initiative, personal drive, and team fit / collaboration skills.

Overall personality, communication skills, and one’s ability to learn key. We are looking for someone happy to jump in where/when needed and to take initiative instead of waiting to be told everything. This young learner should bring the initiative to uptake as much as possible, asking the right questions while shadowing and learning from more seasoned support pros.

MUST-Have QUALIFICATIONS:

1-2 years of work experience in firstsecond-level IT Support

1-2 years of work experience in Windows system administration and/or support of a Windows-based environment

Any IT-focused diploma or degree

Strong Nice-to-Have's:

Experience supporting Citrix remote access

Experience supporting Office 365-Office Suite, Teams

Experience deploying applications using SCCM

MCP, ITIL certification preferred

TECHNOLOGIES USED:

Microsoft Technologies

Windows Active Directory and Group Policy

Windows 10 Workstations (150+) across 9 sites

Windows 2008R2, 2012, 2016, 2019 Server (100+)





Office 365 (150+ users)

IIS Webservers

SQL Server (SSRS, SSAS and Database)

SCCM

Worldox document management

Freshservice ticketing system

PRTG monitoring system(s)

Citrix Contraxx contracts management

PowerShell and VB script

AccuMap

(Non-Exhaustive) Typical Daily Duties:

Be the first point of contact for internal clients across the US and Canada via phone, Teams, and using a ticket system

Provide first-level triage and support for internal proprietary applications

Provide intermediate triage and support for typical desktop support scenarios

Maintain application updates and patching

Maintain Operating System updates and patching

Manage small to medium infrastructure projects, including upgrades, new services, and service changes

Administer & maintain spare parts inventory

Shared 7x24 on-call – corporate mobile device(s) provided – on-call rotation is approx 1 per month with minimal calls while on-call.

Deployment and relocation of printers, desk stations, and network cabling

PERSONAL ATTRIBUTES (Repeated for emphasis):

Well-developed interpersonal skills

Good problem analysis and problem-solving skills

Professional and approachable, technically proficient, and an independent thinker/problem solver

Positive written and spoken communication skills for explaining technical support issues and solutions clearly and appropriately to a diverse audience

Attention to detail, organized and thorough, with a desire for continuous improvement

A team player who takes pride in client satisfaction

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📌 Junior Help Desk Support (Alberta)
🏢 MVP Talent
📍 Alberta