Job Description
LOCATION: 130 Van Kirk Drive, Brampton, Ontario L7A 1B1 | SCHEDULE: Full-time, Monday - Friday, first shift | COMPENSATION: $22.08 - $28.69 hourly

The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

Responsibilities

Address customer inquiries via telephone and email by providing accurate information regarding products and product applications

Ensure high levels of customer satisfaction through excellent service

Build positive relationships with customers

Intake, process, and verify customer orders to ensure they are completed and documented accurately

Build and maintain knowledge of all products to ensure effective customer recommendations

Act as a liaison between customer, sales representatives, and store staff

Ensure compliance with policies and procedures, including safety, loss prevention, and security

Follow quality service standards and comply with procedures, rules, and regulations

Assist with moving and loading products

Operate batch tinting equipment, as needed

Qualifications
Minimum Requirements

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment

Must be able to read, write, comprehend and communicate in English

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion

Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications

Have an associate's degree or higher in Business, Sales, or Marketing

Have at least one (1) year of experience working as a Facility Coordinator





Have at least three (3) years of work experience in customer service, retail, or sales

Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.)

Have previous work experience selling paint and paint-related products

Have prior work experience operating tinting or color matching equipment

About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop current skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care,



from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

This posting is for an existing vacancy.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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📌 Facility Customer Service Coordinator (Ontario)
🏢 Sherwin-Williams
📍 Ontario