Support Microsoft technologies for Calgary users as a Junior IT Help Desk Analyst, applying Windows administration and troubleshooting skills daily.
This junior support position serves internal users within a mid-sized Calgary business. You will provide first-level and intermediate support across Windows environments, Office 365, Teams, and proprietary applications. The work emphasizes initiative, adaptability, communication, and collaboration while learning from experienced support professionals.
Key Responsibilities: Serve as first contact through phone, Teams, and ticketing
Provide first-level proprietary application triage and support
Handle intermediate desktop support scenarios
Maintain application and operating system updates




Deploy printers, desk stations, and network cabling
Requirements: One to two years first or second-level IT support
One to two years Windows administration or support experience
IT-focused diploma or degree
Robust interpersonal, communication, and problem-solving skills
Initiative, adaptability, organization, and attention to detail
Build hands-on experience supporting Windows, Office 365, and internal users while developing practical help desk and troubleshooting expertise.

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📌 Junior IT Help Desk Analyst (Alberta)
🏢 MVP Talent
📍 Alberta