Lead exceptional optical customer service at LensCrafters while applying product knowledge, sales skills, and accurate retail execution for customers and patients.
The Team Lead supports store success through customer service and key optical processes. You will assist selections, recommend products, support sales associates, and serve as an alternate key holder. Where applicable, you will also support lab operations and eyewear quality.
Key Responsibilities: Ensure the team delivers unsurpassed customer service
Assist customers with selections and product recommendations
Support sales associates through accurate execution and product knowledge
Serve as a responsible alternate store key holder
Ensure finished eyewear meets optical standards and customer requirements
Requirements: High school diploma or GED
Solid optical and retail experience
Knowledge of current optical theory and merchandise
Strong communication, listening, and interpersonal skills
Leadership, training, sales, and problem-solving experience
Bring optical expertise, customer service, and leadership skills to help LensCrafters deliver exceptional eyewear experiences.

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📌 LensCrafters Optical Team Lead (Ontario)
🏢 LensCrafters
📍 Ontario