Drive enterprise retention and product adoption at Fable using customer success strategy, usage analysis, and executive relationship management. Work from the Greater Toronto areas within North American time zones.

As a Senior Enterprise Customer Success Manager, you will own customer journeys from onboarding through renewal. You will help global brands including Walmart, Slack, and Shopify embed Fable into product development and accessibility research. Your work connects usage and research outcomes with strategic business priorities.

Key Responsibilities

Own adoption and sustained usage across enterprise customer portfolios

Build success plans with measurable goals and milestones

Analyze engagement to identify barriers and churn risks

Lead renewals, forecasts, proposals,



and commercial conversations

Cultivate executive sponsorship across accessibility and product leaders

Requirements

Four plus years in Customer Success or similar SaaS roles

Three plus years managing enterprise customer relationships

Experience supporting renewals and commercial discussions

Experience using or experimenting with AI tools

Proficiency with CRM and CS platforms such as HubSpot

Bring enterprise customer success, renewal management, usage analysis, and accessibility interest to Fable’s mission-driven work.

📌 Senior Enterprise Customer Success Manager (Winnipeg)
🏢 Fable
📍 Winnipeg