Position Details

Job Number:

JR02508

Department:

Diagnostic Services Administration Charlton

This position may be scheduled at any of the following sites:

Charlton Campus (Hamilton Downtown)

Job Type:

Regular, Part time

Contract Duration: (If applicable)

0 months

Number of Positions:

1

Union:

CUPE Local 786

Hourly Rate (Min / Max):

$30.11 - $32.72

Schedule

Work Days:

Monday to Sunday

Time of Day:

Afternoons, Days, Evenings

Shift:

Hours - 5, Hours - 7.5

Shift Start: (If applicable)

AM 05:30, AM 06:30, AM 08:00, AM 09:30, PM 14:30, PM 17:00

Reason for Posting:

Posting is for a role with an existing vacancy

Application Dates

Opening Date:

2026-10-15

Closing Date:

2026-10-22

Job Description

POSITION SUMMARY
This position functions in a public relations capacity as the initial contact for Diagnostic Imaging patients. Handles departmental communications and liaises with many client types (patient, physician and health care providers). Ensures that all patient records are processed efficiently and managed with the utmost confidentiality, accuracy and comprehensiveness. Provides excellent customer service, demonstrating patience, kindness and caring in an setting with multiple demands.

QUALIFICATIONS

Minimum Grade 12 diploma or equivalent plus 2-year, post-secondary in Office Administration - Health Services from an accredited College

Medical Terminology Certificate

Minimum one-year experience providing administrative support in a hospital setting

Intermediate sill level in MSWord and medical spelling

Experience working with hospital patient processing system ie. Dovetale (EPIC)

Basic keyboarding skills of 35 wpm





Clerical testing may be required as part of the selection process.

Proven knowledge of radiology terms

Ability to communicate effectively and tactfully both in person and by telephone

Excellent organizational, interpersonal, analytical and problem-solving skills

Ability to perform multiple tasks while providing excellent customer service

RESPONSIBILITIES

Maintains confidentiality and release of information in accordance with hospital policy at all times

Performs registration and order placements for Diagnostic Imaging studies using Dovetale (EPIC)

Ability to process same day and time sensitive patient bookings, i.e. Home to OR patients

Handles departmenta communications, faxes, photocopying and liaises with many client types (patients, physicians, health care providers, Nurse Managers, WSIB, third party clients), following-up accordingly by fax & telephone with third party, research coordinator and Patients Accounts. Triages and directs phone calls as required. Fields customer service inquiries by telephone

Verifies and updates patient information, and confirms referring physicians, validates OHIP cards using Dovetale

Follows all standards determined by admission, discharge and transfer (ADT)

Sorts, proof-reads all requisitions to ensure that required clinical information is complete, and appropriate approval signatures are provided.



Faxes back incomplete requisitions.

Rename electronically faxed requisitions, placing them in the appropriate modality folders

Participates in the orientation and training of new staff

Handles all telephone enquiries promptly, efficiently and courteously

Place urgent ultrasound orders on the appointment grid in Dovetale

Respond to patient call bells and notify appropriate staff

Correct registration errors located in work queue within Dovetale

Place appointment reminder calls to patients

Register General X-rays and place orders for both internal and external departments

Reject electronically received requisitions due to patient safety concerns

Complete request forms for patient’s requesting CD of exam images

Deliver and Pick up mail from mail room

St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.

St. Joseph’s Health System (SJHS) and its member organizations are equal opportunity employers and strives for equity, inclusiveness, and diversity in all programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with Mission, Vision, and Core Values.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHS and its member organizations are committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process ([email protected]).

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📌 Admin Support 9 - DI - Charlton (Ontario)
🏢 St. Joseph's Healthcare Hamilton
📍 Ontario