Lead customer-facing security incident response and AI solution design at ServiceNow, applying cloud security and application security expertise.

This Staff Information Security Analyst supports ServiceNow’s Global Security Support Center. The role handles platform security matters, customer communications, security investigations, and cross-functional coordination. It also strengthens documentation, training, process maturity, and operational excellence across internal and external security support.

Key Responsibilities

Represent Security Organization during customer-facing security incidents and cases

Own, triage, investigate, and resolve platform security matters

Coordinate security workflows with customers and internal teams





Develop AI solutions for repetitive activity automation

Support on-call rotations and security escalation handling

Requirements

Minimum eight years in information or application security

Eligibility for Canadian Reliability Status clearance

Understanding of cloud computing and hyperscaler models

Experience with SIEM, WAF, firewalls, and vulnerability platforms

Web application vulnerability and mitigation knowledge

Apply information security, application security, cloud, and AI expertise while supporting ServiceNow customers and platform trust.

📌 Senior Information Security Analyst (Winnipeg)
🏢 Servicenow
📍 Winnipeg