Represent Hapag-Lloyd Canada as the first customer contact, using communication skills and cargo coordination expertise to support productive delivery operations.
This Coordinator, Inland Delivery Team role focuses on customer satisfaction and high-quality service. You will manage requests across communication channels, coordinate cargo movements, and support release processes. The position requires collaboration, organization, and accurate documentation.
Key Responsibilities: Respond to customer requests while meeting daily KPIs
Facilitate customs clearance and inspection notifications
Prepare delivery instructions and execute work orders
Trace cargo and coordinate timely deliveries
Manage transport exceptions and evaluate carrier performance
Requirements: Excellent written and spoken English communication skills
French language skills considered an asset
Legal eligibility to work in Canada
Working knowledge of MS Office and CRM systems
Experience in logistics or a related field preferred
Bring customer service, documentation accuracy, and cargo coordination skills to Hapag-Lloyd Canada’s inland delivery operations.

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📌 Inland Delivery Customer Service Coordinator (British Columbia)
🏢 Hapag-Lloyd
📍 British Columbia