Customer service and repair coordination define this Assured Automotive prospect. Support collision customers through phone, in-person, and email interactions.
As a Customer Service Representative, you will manage customer and insurance partner relationships while supporting repair facility administration. The work includes appointment scheduling, insurance assignment processing, repair documentation, and communication records. You will also manage car rental information and apply continuous learning to support quality and positive NPS.
Key Responsibilities: Provide friendly service by phone, in person, and email
Schedule vehicle repair appointments using the repair management system
Process insurance assignments promptly
Prepare repair orders with proper documentation
Record customer and insurance communications using ASE
Requirements: High School Diploma
Minimum one year of customer service experience
Automotive industry experience ideally preferred
Strong Google platform and Microsoft Office knowledge
Valid driver’s license required
Bring accurate communication, customer service, and collision repair coordination skills to Assured Automotive’s repair facility team.

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📌 Collision Repair Customer Service Representative (Nova Scotia)
🏢 Boyd Group Services
📍 Nova Scotia