Lead the Customer Experience team at WALTER Surface Technologies, ensuring top-notch service in a productive, skilled environment. Collaborate closely with various departments to enhance customer satisfaction and address complex issues.As a Customer Experience Supervisor, you will oversee a dedicated team responsible for delivering high-quality support across multiple channels. You'll set performance standards, provide coaching, and manage escalated customer concerns effectively.



This role also focuses on continuous operational improvements and collaboration with Sales and Supply Chain teams.Key Responsibilities:Supervise and coach Customer Experience RepresentativesSet clear performance expectations and monitor service levelsManage escalated customer issues with sound judgmentDevelop onboarding and training programs for the teamMaintain accuracy in order management and pricingRequirements:High school diploma required; post-secondary education valuedMinimum five years in customer service rolesAt least three years in a supervisory positionExperience with ERP and CRM systems, especially TecsysBilingual in French and English, both spoken and writtenUtilize your leadership, problem-solving skills, and customer focus to enhance service excellence at WALTER Surface Technologies.

📌 Customer Experience Supervisor At Walter (Pointe-Claire)
🏢 Walter Surface Technologies
📍 Pointe-Claire