At Ezobord , we design and manufacture high-performance acoustic solutions for architects, designers, dealers, and commercial projects across North America and international markets.

We are looking for an experienced, highly organized, detail-oriented Customer Service Representative who combines excellent client service with strong sales, order management, and logistics coordination experience .

This is not simply a role answering customer inquiries. You will take ownership of the entire customer and order journey — from the initial inquiry and quotation through order processing, production coordination, shipping, and final delivery.

The ideal candidate is someone who is proactive, professional, precise, and comfortable working in a fast-paced manufacturing environment , while maintaining excellent communication with both customers and internal teams.

Mississauga, Ontario – near Pearson Airport

100% On-site | Full-time

Monday to Friday – Day Shift

What You’ll Be Doing

Manage customer inquiries by email and phone, providing accurate product information and professional support

Prepare and follow up on quotations, applying pricing formulas, margins, discounts, and project-specific requirements

Identify sales opportunities, promote appropriate solutions, and actively follow up with customers to help convert quotations into orders

Manage orders from confirmation through final delivery, including deposits, invoicing, production status, shipping coordination, and delivery updates

Coordinate closely with production, quotations, accounting, sales, and logistics teams

Proactively communicate delays, changes, missing information, or potential issues before they impact the customer

Follow up on outstanding payments and account-related matters

Maintain accurate customer, quotation, order, and project information within our internal systems

Manage multiple active projects simultaneously while maintaining a high level of accuracy, organization, and attention to detail





Who We’re Looking For

Minimum 3 years of recent Canadian experience in Customer Service, Account Management, Inside Sales, Order Management, or a similar client-facing role

Previous experience with logistics, shipping, order fulfillment, manufacturing, distribution, or supply-chain coordination is strongly preferred

Excellent spoken and written English , with the ability to communicate professionally with customers and internal teams

Strong customer-service skills: professional, patient, friendly, solution-oriented, and comfortable handling challenging situations

Exceptionally organized and detail-oriented , with strong follow-up skills and the ability to keep multiple orders and projects moving at the same time

Strong sense of ownership — you follow an issue through to resolution rather than simply passing it to another department

Comfortable working with numbers, pricing, margins, measurements, inventory, and quotations

Advanced Excel skills , including formulas, pivot tables, and data analysis

Experience working with CRM and/or ERP systems

Experience working within a manufacturing, distribution, logistics, architectural products, or B2B environment is highly valued

Key Before Applying
This is a full time, on-site position in Mississauga and requires daily interaction with customers and internal departments.

As part of our recruitment process, shortlisted candidates will complete a practical knowledge and skills assessment covering areas relevant to the position.

We are looking for candidates who meet the experience requirements and are comfortable completing the full selection process.

What We Offer

Dental, vision, and extended health coverage

Free on-site parkingA collaborative and internationally connected work environment

Opportunities for professional growth within a growing company

Salary: $55,000–$60,000 CAD annually

If you are someone who takes pride in being organized, reliable, accurate, responsive, and excellent with customers , we would like to hear from you

#J-18808-Ljbffr

📌 Customer Service Representative/Inside Sale (Ontario)
🏢 EzoBord UK
📍 Ontario