Cambridge Head Office
Cambridge, ON N3E0A1, CAN

Description
Systems Analyst
Employment Type: Full Time, Permanent

Division: Corporate

Location: Cambridge, ON

Who We Are
Parrish & Heimbecker, Limited (P&H;) is a Canadian, family-owned company with over 115 years in agriculture. We operate across four divisions: Grain & Crop Inputs, Flour Milling, P&H; Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian farms to tables across the country and beyond, we’re committed to quality, innovation, and sustainability as we shape the future of food and agriculture.

The Role
We are seeking a Systems Analyst to join our corporate team. This role is responsible for providing technical assistance and troubleshooting to end users of software applications and systems, both remotely and in person. They will ensure applications and systems run smoothly, process support tickets promptly, and assist with configuration and user maintenance.

Day to Day

Respond to daily support, system admin, and change request tickets in JIRA

Lead interviews with subject matter experts to understand and resolve issues

Translate business requirements into functional specifications, use cases, or user stories

Document and present system and configuration requirements

Assist with ongoing maintenance and upgrade cycles of business applications and determine operational impacts of vendor maintenance/upgrade packages

Support system implementation, testing, user acceptance,



and post-deployment activities

Analyze and research issues/system errors and integration errors

Perform advanced troubleshooting across applications, operating systems, hardware, and network-related issues by collaborating with several internal and external teams

Analyze trends in tickets/support, identify recurring issues and proactively recommend problem management actions

Support testing and quality assurance by writing unit tests, conducting integration testing, and assisting QA efforts to meet defined acceptance criteria

Participate in analysis, documentation, and requirements gathering for software changes and new functionality to improve existing systems

Resolve escalated incidents and service requests; lead resolution of high impact/priority incidents ensuring incidents/requests are documented accurately in Jira

Ensure adherence to SLAs and internal support standards

What You’ll Bring

Bachelor’s degree (or equivalent) in computer science, information technology, business analyst and/or professional certification in Software, IT or Analyst practices

At least 2–5 years of experience as a System Analyst or in a similar role





Strong understanding of systems design, software development lifecycle (SDLC), and project management methodologies (Agile, Scrum, or Waterfall)

Strong analytical and problem-solving skills, with the ability to interpret conceptual situations

Positive understanding of software development principles and practices such as testing, debugging, and optimization

Excellent communication and documentation abilities

Attention to detail and strong organizational skills

Ability to work collaboratively with cross-functional teams.

Knowledge of task tracking tools (e.g., Jira) to facilitate effective project organization and communication

Interest in leading and managing people

Willingness to travel within Canada

Why Join Us
At P&H;, our people are our priority. We’re committed to fostering a workplace that supports professional growth, well-being, and a strong sense of community. Join a team that shares your Passion & Heart for Canadian agriculture, and take advantage of benefits designed to help you thrive and succeed:

Comprehensive Health Coverage (Medical, Dental, and Vision)

RRSP Matching Program

Paid Time Off and Wellness Initiatives

Learning and Development Opportunities

Tuition Reimbursement

Employee Assistance Program

P&H; does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring team.

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📌 Systems Analyst (Ontario)
🏢 Parrish & Heimbecker
📍 Ontario