Assess insurance claims using policy wording, analytical judgment, and bilingual communication in English and French. Support customers by phone and email throughout claim submission.
As a Claims Assessor, you will evaluate Auto Rental Collision/Loss Damage, Purchase Security, and Extended Warranty claims. You will apply perks, maximums, and exclusions while considering client culture and intent. The work combines customer communication, documentation review, investigation, and claim decisions.
Key Responsibilities: Confirm eligibility using external lookup tools
Review documentation for legitimacy and authenticity
Request missing information from customers and third parties
Apply policy benefits, maximums, and exclusions accurately
Render claim decisions and issue payments or denials
Requirements: College diploma or equivalent
One or more years of customer service experience
Fluent verbal and written English and French
Excellent analytical, decision-making, and organizational skills
Microsoft Office and Internet working knowledge
Use bilingual service, policy interpretation, and analytical assessment to resolve insurance claims and guide customers through outcomes.

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📌 Bilingual Property Claims Assessor (Ontario)
🏢 Global Excel Management
📍 Ontario