Support Source for Sports customers remotely from Ontario using French-English service, website assistance, and clear written communication. Help keep online orders moving.
This full-time Marketing team associate reports to the Digital & E-Commerce Manager. You will connect customers, retail locations, and internal e-Commerce teams while supporting website sales. The work includes order requests, issue resolution, product availability, and customer communications.
Key Responsibilities: Answer general customer service and website-related inquiries
Support customers by phone and email in both languages
Resolve order changes, cancellations, refunds, returns, and adjustments
Coordinate customer issues with internal teams and stores
Manage concerns and complaints professionally and effectively
Requirements: Fluency in written and spoken French and English
One to two years of customer service experience considered an asset
Robust written, verbal, grammar, and spelling skills
Strong organizational, analytical, and problem-solving abilities
Proficiency with Microsoft Office
Apply bilingual communication, e-Commerce interest, and customer service judgment while supporting Source for Sports shoppers and stores remotely.