Customer success, RFQ coordination, and commercial support define this full time position with IMT Group and PC Forge in manufacturing.
The Customer Success & Commercial Coordinator connects customers with Sales, Production, Quality, Planning, Purchasing, Shipping, Engineering, and Operations. You will coordinate inquiries, quotations, order updates, quality concerns, and commercial records while strengthening customer relationships. Your work supports responsiveness and helps commercial leaders pursue growth.
Key Responsibilities: Serve as a primary contact for customer commercial inquiries
Coordinate RFQs and verify information required for quotations
Track opportunities, quotation follow-ups, orders, and deliveries
Coordinate quality concerns and corrective action progress
Maintain CRM, SmartSheet,



Sugar AI, and customer records
Requirements: Three to five years in customer service or commercial coordination
Manufacturing environment experience, preferably forging or metalworking
Experience with ERP systems and CRM platforms
Strong communication, organization, prioritization, and relationship-building skills
Proficiency with Excel, Pivot Tables, VLOOKUPs, and reporting tools
Support customer responsiveness at PC Forge through organized commercial coordination, accurate communication, and manufacturing-focused service.

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📌 Customer Success Manufacturing Coordinator (Ontario)
🏢 IMT Group
📍 Ontario