CMHA Kelowna & District is hiring a full-time SupportiveHousing Team Lead for our Ellis Place Supportive Housing Program. This positionoffers 37.5 hours per week, with a typical work week of Monday – Friday, 8:00am– 4:00pm. Additional hours outside of regular work may need required to providecoverage, on call or crisis support.
WHO IS A SUPPORTIVE HOUSING TEAMLEAD?
The Supportive Housing Team Lead (TL) ensures that staff aretrained, supported, and equipped to provide the highest standards of service toprogram participants. TLs foster positive energy, professionalism, creativity,teamwork, and a psychologically healthy and safe workplace. As supportivehousing services operate 24 hours a day, 7 days a week, TLs hold responsibilityfor all staff across all shift s , regardless of schedule. TLs alsoperform key administrative functions, including overseeing staff timemanagement and contributing to program protocol development and implementation.
WHAT DOES A SUPPORTIVE HOUSING TEAMLEAD DO?
Implements programs to meet pre-establishedgoals and objectives, including determining methods of operating and evaluatingthe program
Supervises staff by performing duties such asassigning work, providing feedback, determining training requirements,orienting current staff, and maintaining timekeeping and attendance records as wellas resolve staffing issues
Develops and fosters a cohesive team environmentthrough regular meetings, activities and ongoing team development
Assists in recruitment and selection of staff byperforming duties such as reviewing applications, developing interviewquestions and participating in interviews
Participates in case planning with participantsand/or healthcare providers to meet the needs of the participants and advocatefor participants by problem solving in areas suchas financial assistance andaccessing community resources
Acts as a liaison with community agencies, andpromotes and encourages community involvement in the program
Acts as a representative for Supportive Housingsite and CMHA Kelowna with community members impacted by or commenting on theoperations of the housing site, ensuring respectful and productive relationships and communication
Builds and maintains relationships withcommunity groups and professionals to identify trends and priority healthissues, promote interest and participation,



and support for the program
Attends the monthly Community Advisory Committee(CAC) meetings facilitated by the funder and maintains regular and opencommunication with CAC members
Facilitates evictions and all relatedResidential Tenancy Act (RTA) procedures including Arbitration
Ensures compliance with OH&S; policies andprocedures
Provides crisis intervention in situations suchas medical emergencies and client disputes
Ensures Critical Incident Reports and WorkSafeBCIllness & Injury Reports are completed by staff in a timely manner
Manages approved budget, monitors and authorizesbudgeted expenditures, and assists with financial reports and payment
Reviews and maintains related documentationsuchas quarterly and annual reports
Performsother related duties as assigned.
YOUR STRENGTHS &EXPERIENCE;:
Diploma in Human/Social Services Field
1-2 years of supervisory experience
Experience working in a Supportive Housingenvironment required
Criminal Record Check clearance in theVulnerable Sector
Valid Class 5 BC driver’s license
Reliable vehicle and the ability to travelbetween facilities and other locations on a frequent basis, as well astransporting program participants within the community on an occasional basis
Experience navigating the RTA system consideredan asset
Ability to supervise, coach, and resolve staff challenges
Ability to maintain consistent professionalboundaries
Certificates in First Aid, CPR, Naloxone, MHFA,ASIST, Mandt and Food Safe considered an asset
Ability to engage respectfully and develop rapportwith participants, with multiple barriers, through a harm reduction lens
Ability to work independently and in cooperationwith team members
Understanding of and commitment to working withpeople experiencing mental health concerns and substance use
Proficient in Microsoft Outlook, Word and Excel
Working knowledge of community-based resource




Understanding of working with a Trauma Informedlens
Understanding of Harm Reduction and HousingFirst principles
Strong attention to detail
Ability to plan, organize and prioritize
Critical thinking and problem-solving skills
Conflict resolution and crisis interventionskills
Verbal and written communication skills
Ability to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illness
Ability to be regularly exposed to and in directcontact with dust, dirt, germs and human bio-products
WHO IS CMHA KELOWNA &DISTRICT;?
At CMHA Kelowna & District, we are dedicated to MentalHealth in our community. No matter how old or how young, we provide support forfamilies and individuals through programs that promote positive mental healthand support recovery, while championing the elimination of barriers that canprevent people from thriving. We are a dynamic, innovative and visionaryorganization. We are looking for someone who shares our vision of a mentallyhealthy Kelowna and are passionate about making a difference in our communityby bringing their particular expertise to our organization. To learn more,check out our website at www.cmhakelowna.org
CMHA KELOWNA & DISTRICTOFFERS YOU:
A competitive annual salary of $66,709.50-75,000
Dental, Health & EAP Benefits
Wellness Spending Account
RRSP matching program
Vacation & Personal Health Days
Aworkplace culture that fosters learning, transparency, trust and teamwork
As an employer, CMHA Kelowna & District strives tocreate a workplace that respects and values all individuals, minimizes bias,and promotes the equity, diversity, and inclusion of different perspectives andideas. At CMHA Kelowna & District that means welcoming diversity in mentalhealth, race, ethnicity, and culture. It also means diverse abilities, age,religion, sexual orientation, socio-economic status, gender identities,education, marital status, language, and physical self-expression. These valuesare embedded in the work CMHA Kelowna & District does every day.
We appreciate and thank all applicants for their interest,however only short-listed candidates and those legally eligible to work inCanada will be contacted.

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📌 Supportive Housing Team Lead (British Columbia)
🏢 Canadian Mental Health Association
📍 British Columbia