Support Winnipeg School Division users through service desk troubleshooting, desktop fixes, and Microsoft 365 assistance in full time IT Services work.
As a Service Desk and Desktop Technician, you will support students and staff across hardware, software, peripherals, and end-user devices. The position provides first contact assistance through telephone, web portal, email, and chat. Responsibilities include incident prioritization, documentation, escalation, remote diagnostics, onsite analysis, and workstation support.
Key Responsibilities: Provide courteous first contact support through multiple service desk channels
Prioritize, document, escalate, and resolve incidents and service requests
Use remote tools and diagnostic utilities for troubleshooting




Perform desktop hardware repairs and peripheral delivery
Install, configure, test, maintain, and troubleshoot workstations
Requirements: College diploma, university degree, or three years equivalent work experience
Knowledge of computer hardware, peripherals, monitors, and printers
Experience with Windows, Chrome OS, Mac OS, and iOS
Microsoft 365 application support experience
Strong communication, documentation, analytical, and customer service skills
Apply desktop support, service desk, troubleshooting, and Microsoft 365 skills serving Winnipeg School Division users.

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📌 Service Desk Desktop Support Technician (Manitoba)
🏢 Winnipeg School Division
📍 Manitoba