Elevate your career as a Collections Representative with MCI, leveraging ethical recovery strategies and excellent negotiation skills to help customers resolve their accounts. This role involves working both remotely and on-site to connect with clients in a supportive setting.As an experienced Collections Representative at MCI, your role will require handling past-due consumer accounts with professionalism and empathy. You will utilize advanced contact center technology to negotiate payment options effectively, ensuring a customer-focused approach throughout.



Your skills in conflict resolution and relationship building are crucial for achieving recovery goals and maintaining brand integrity.Key Responsibilities:Make outbound and inbound calls for account discussionsUtilize technology to locate and communicate with customersUnderstand customer situations and propose payment optionsNegotiate arrangements delicately and professionallyAddress concerns and work towards resolutionRequirements:Minimum 1 year of contact center or customer service experienceHigh school diploma or equivalent requiredStrong verbal and written communication skillsAbility to type 20+ words per minuteProficient in Microsoft Office SuiteBecome part of MCI's team and contribute to helping customers get back on track with their accounts while honing your collection expertise.

📌 Collections Representative At Mci (Sydney)
🏢 The Sydney Call Centre
📍 Sydney