Use your LLQP license to advise insurance clients, resolve concerns, and support policy relationships through clear, empathetic communication.
This Customer Support Advisor role serves clients throughout their policy lifetime. You will provide insurance advice, answer policy inquiries, manage payments, and address complaints. The work combines relationship management, retention, service, and accurate documentation.
Key Responsibilities: Handle policy updates, coverage adjustments, claims intake, and refunds
Provide accurate insurance advice about features, perks, and coverage
Resolve complaints and inquiries with empathy and professionalism
Document interactions and follow compliance and quality guidelines
Maintain licenses across applicable life insurance jurisdictions
Requirements: LLQP certification, minimum Ontario
One to two years of call centre experience
Experience in customer service, sales, or relationship management
Familiarity with CRM platforms and customer engagement strategies
Accuracy explaining financial and policy-related matters
Apply your LLQP licensing, insurance knowledge, and client relationship skills to deliver accurate, supportive policy service.

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📌 Licensed Life Insurance Advisor (Ontario)
🏢 Greenstone Financial Services Canada
📍 Ontario