Administer WestJet’s ServiceNow platform through hands-on configuration, troubleshooting, and health monitoring. This technical role supports reliable daily platform operations.
As an Intermediate Analyst, you will independently manage routine and moderately complex ServiceNow administration. Your work includes users, roles, access, platform components, upgrades, releases, and maintenance. You will collaborate with developers, architects, and stakeholders when deeper expertise is needed.
Key Responsibilities: Administer ServiceNow and maintain core platform configuration
Manage users, groups, roles, access, and licences
Monitor platform health and identify operational risks
Troubleshoot issues, determine root causes, and escalate appropriately
Support upgrades, patches, releases,



testing, and maintenance
Requirements: Two or more years in ServiceNow administration or platform support
Hands-on enterprise ServiceNow administration experience
Understanding of users, groups, roles, and access management
Experience configuring functionality and troubleshooting technical issues
Robust problem-solving, documentation, and communication skills
Apply ServiceNow administration, configuration, and troubleshooting expertise to maintain WestJet’s platform health, reliability, and operational integrity.

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📌 Intermediate ServiceNow Platform Administrator (Alberta)
🏢 WestJet Group
📍 Alberta