Lead front office operations at Sheraton Centre Toronto Hotel, using communication and guest service skills in a full-time management position. Guide daily shifts across Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
This entry-level management position supports successful daily shift completion and guest and employee satisfaction. You will assist with financial and administrative responsibilities, manage front desk operations, and help achieve operating budget objectives. The role requires either relevant experience or a hospitality, business, or related degree.
Key Responsibilities: Guide daily Front Desk shift operations and support front office areas
Coach employees and address questions, concerns, and performance expectations
Handle guest complaints and resolve service problems




Supervise staffing levels and same-day room selling procedures
Review guest feedback and support recognition programs
Requirements: High school diploma or GED with two years of relevant experience
Or a two-year degree in hospitality, business, or related major
Robust interpersonal and communication skills
Ability to understand Bell, Switchboard, Concierge, and Guest Services operations
Ability to perform Front Desk duties as necessary
Support Sheraton Centre Toronto Hotel guests and teams through front office leadership, service recovery, and operational coordination.

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📌 Front Office Guest Services Manager (Ontario)
🏢 Sheraton Hotels & Resorts
📍 Ontario