C$57,000 - C$60,000/yearly

Full Time

Toronto, ON M4Y 1R8

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary:
As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident satisfaction.

As one of the most visible members of the on‑site team, you will foster a welcoming environment, anticipate resident needs, and take ownership of requests to ensure a seamless living experience. You will serve as a trusted resource for residents, guests, and visitors while contributing to a vibrant, engaged, and connected community.

Resident Experience Enhancement:

Deliver proactive, courteous, and personalized service to current and prospective residents

Anticipate, support, and fulfill resident needs, from day‑to‑day requests to special arrangements, including support with Property Management Software and Resident Portal access and training

Build positive relationships with residents and become familiar with resident preferences, routines, and household needs where appropriate

Take ownership of resident inquiries and requests, ensuring timely follow‑up and resolution

Maintain expert knowledge of local amenities, services, businesses, and events

Manage amenity bookings, deposits, and post‑event inspections

Assist with resident move‑ins and move‑outs to ensure a seamless experience

Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program

Promote resident participation and contribute to creating a welcoming, connected, and engaging community environment

Identify opportunities to enhance the resident experience through proactive service and engagement

Personalize interactions by familiarizing yourself with residents and their pets

Building Operations Support:

Manage service elevator and loading dock schedules

Control building access for contractors, vendors, visitors, and residents





Administer security access devices, including cards, fobs, and transmitters

Maintain enterphone system information and security software records

Liaise with security personnel and other service providers as required

Report building concerns, incidents, and operational issues to the appropriate team members in a timely manner

Community Engagement:

Build positive relationships with local businesses, service providers, and community partners

Gather and share community information for resident communications and social media initiatives

Assist in organizing and executing resident events and community‑building activities

Recognize opportunities to create positive resident touchpoints and memorable experiences

Support initiatives that strengthen resident engagement and foster a sense of community

Guest Suite Management:

Oversee and administer the building's guest suites

Manage guest suite bookings and reservations

Coordinate cleaning and maintenance of guest suites

Ensure guest suites are properly stocked with amenities

Handle check‑in and check‑out processes for guest suite users

Address any issues or concerns related to guest suite usage

Maintain accurate records of guest suite occupancy and revenue

Sound like you? To apply, you must be/have:

3+ years of experience in luxury residential, hospitality, customer experience, guest services, or other service‑focused environments with a demonstrated track record of delivering exceptional customer experiences

Post‑secondary education in hospitality management, business, communications, or a related field is preferred

Proven ability to build strong relationships and establish trust with residents, guests, and colleagues

Exceptional communication and interpersonal skills, with a commitment to professionalism, discretion, and confidentiality

Strong organizational abilities and the ability to effectively manage multiple priorities in a fast‑paced environment

Demonstrated ability to remain calm, professional, and solution‑oriented when handling challenges or resident concerns

Exceptional attention to detail and commitment to service excellence

Self‑motivated with the initiative to proactively identify and address resident needs





Proficiency in Microsoft Office Suite; experience with Yardi or similar property management software is considered an asset

Current First Aid, CPR, and AED certification, or willingness to obtain certification

Flexible availability, including evenings, weekends, and holidays as required

Ability to stand, sit, or walk for extended periods

Ability to occasionally lift and carry items up to 10 pounds

The Ideal Candidate
The ideal candidate is personable, polished, and genuinely enjoys working with people. They are proactive rather than reactive, take pride in delivering exceptional service, and understand that small details can have a significant impact on the resident experience. They are confident problem‑solvers who consistently follow through on commitments, demonstrate sound judgment, and contribute positively to the community atmosphere at Charles West.

Our business in Canada
Our Canadian business is one of our fastest growing markets – we have grown by 1,000% since 2012, from both employee and revenue perspectives. With 10 corporate offices across the country and a diverse workforce exceeding 1,700 employees, we manage over 90 million square feet of space for our clients.

In Canada, we are committed to staying ahead of the rapid changes to our industry driven by continued advances in technology and data, by new work and lifestyles, and by some sustained global macro trends. Beyond is our strategic vision to equip and position our business for continued long‑term profitable growth over the next decade, enhancing our leading position, providing best‑in‑class services to our clients, and creating inspiring and rewarding career paths for our people.

Estimated compensation for this position:
C$57,000 - C$60,000/yearly

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:
On‑site – Toronto, ON

Opening Type:
Replacement

Jones Lang LaSalle (“JLL”) is an Equal Chance Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected].

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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📌 Concierge (Ontario)
🏢 CAN ASC-Jones Lang LaSalle Real Estate Services, Inc. Markets
📍 Ontario