Position Summary:
KCR Community Resources is seeking an Intake and Admissions Worker. In this role, you will be the first point of contact for participants, greeting and assessing needs, completing intake processes, and connecting individuals to the right programs and resources. You will also oversee the Resource Centre, support translation service coordination, and assist with workshop registration and office operations. This position plays a vital role in ensuring every participant feels supported from their first interaction and has clear pathways to thrive in our community. This is a temporary, five-month position.

Reporting Structure: Reports to Client Supports Coordinator
Prime Functions:
Assisting in the delivery of effective KCR Settlement Services

Greets, assesses and directs all incoming calls &/or in person requests to appropriate staff

Demonstrates knowledge of eligibility requirements; Accurately and sensitively communicates criteria to participants

Hands out appropriate participant intake forms, assists with completion as required, issues client ID numbers for all new clients, and refers all new screened participants to internal Settlement Services and external services based on eligibility and needs

Provides and maintains an effective, well organized reception area

Manages Resource Centre; assists participants using computers

Assists with translation service coordination including: responding to inquiries, collecting payments, invoicing, managing drop off and pick-up of documents, and mailing of documents

Maintains registration list for upcoming, scheduled workshops

Handles all incoming deliveries, signing off and directs to appropriate departments

Sorts and distributes daily incoming mail and processes outgoing mail





Provides support and coordination for all office equipment

Orders all program delivery supplies

Participates as a proactive member of the Immigrant Services team

Works collaboratively as a team member on information updates and problem resolutions and participates in team meetings on an ongoing basis

Assists in identifying gaps and issues in the delivery of initial, front desk services

Assists in short and long term KCR planning

Maintains positive relationships with key stakeholders

Participates actively in career development opportunities

Provides IT support as needed

Maintaining and documenting accurate data

Generates and submits monthly activity reports to Immigrant Services Manager as required

Ensures that all information files are maintained and disposed of in a secure fashion

Qualifications:

Completion of an Office Administration course or three years of experience

Knowledge of community resources and agencies, including professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the participants

Excellent interpersonal, cross-cultural, written and verbal communication skills

Demonstrate computer proficiency including MS Office; Confident with basic accounting tasks

Ability to prioritize work





Organized and able to multi-task; Excellent time management skills

Ability to assert yourself and deal with difficult situations when necessary as per KCR policies and procedures

Ability to set boundaries and self-care (e.g. knowing the boundaries – financial, personal, medical, legal, conflict of interest, confidentiality, etc.)

Benefits:

3 weeks vacation

Paid sick leave

Group benefits include extended health, dental, and paramedical

Health spending account

Pension contribution

Additional Information:
This is a temporary, fixed-term position for a duration of five months.

Application Process:
KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply. We will strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates in all aspects of the recruitment and selection process. If you require accommodation as part of the application process, please contact the People and Culture at our main office at (phone hidden).

About KCR Community Resources:
KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives. We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions. We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.

#J-18808-Ljbffr

📌 Intake and Admissions Worker (British Columbia)
🏢 KCR Community Resources
📍 British Columbia