Coordinate patient schedules at Bayshore HealthCare in Markham using superior customer service and advanced scheduling skills. This part-time position requires office presence.
As a Client Scheduling Coordinator, you connect patients, families, staff, and funder organizations. You process referrals and updates in Procura, assess service needs, assign care providers, and maintain accurate records. The position supports person-and family-centered care through transparent communication and organized scheduling.
Key Responsibilities: Engage professionally with patients, families, staff, and funders
Process referrals and updates in the Procura EMR
Assess service needs with supervisors, employees, and patients
Assign providers by needs, geography, skills,
and availability
Maintain records and resolve patient concerns through escalation
Requirements: Secondary school diploma
Two years of related customer service experience
Strong written and oral English communication skills
Excellent computer, Microsoft Office, internet, and EMR skills
Advanced keyboarding and scheduling software competency
Bring customer service, Procura, and scheduling expertise to coordinate responsive care for Bayshore HealthCare clients in Markham.