About The Role Our growing team is seeking an enthusiastic Repair Planner to join us at Waterdown Collision. The Repair Planner will work to ensure that our valued clients receive our legendary "Best in class" customer service experience. The Repair Planner is responsible for maintaining a proper balance between the profitability of the company, supporting the collision shop and the achievement of total customer satisfaction.
Core Competencies Exemplary Customer Service
Accountability and Dependability
Time Management
Problem Solving
Decision Making and Judgement
Ethics and Integrity
Planning and Organizing
Communication & Negotiation
Energy and Stress Management
Teamwork
Responsibilities Handle appraisals, repair orders and supplements from start to finish
Produce complete, thorough, and accurate collision damage appraisals according to the appropriate insurance company (or other referral source) guidelines using the proper electronic estimating software, which meet or exceed company gross profit goals
Upload initial, supplement, and final bills as necessary to the insurance company
Ensure ongoing communication with insurance partners, production staff and customer service specialists.
Negotiate with insurance company representatives in a polite and courteous manner at all times when discussing subjective repair times necessary to meet the company's gross profit goals
Maintain a specific gross profit percentage on all ROs on all jobs (as communicated by the general manager)
Participate in daily release meetings in order to provide key information to managerial staff
Participate in weekly company meetings and be willing to attend training programs to enhance performance both, personally and professionally




Maintain a safe and clean environment in which to work that reflects the excellent working conditions of the company
Work to resolve any client concerns or dissatisfaction.
Cultivate a positive working relationship with team members and management.
Communicate and document repair status to clients and insurance partners.
Maintain complete knowledge and comply with company and departmental policies, procedures and standards.
Qualifications At least 5 years of direct experience in a similar role or senior estimating experience.
A complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlines
Familiarity with insurance repair procedures and guidelines
Solid understanding of Mitchell Cloud Estimating and Qapter software
Possess a valid drivers' license.
Ability to prioritize, organize and plan work under your own initiative in a busy environment.
Highly organized, analytical, and motivated; ability to handle multiple concurrent assignments
Strongly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working workplace.
Able to effectively communicate both verbally and in writing.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Computer Skills - Bodyshop Connect, Estimating Software, Collision Link, Partsbridge, Parts Kick
What We Offer Growth potential within a supportive work environment
Access to clean and modern facilities
Ongoing I-Car training
Competitive pay above industry average and tailored to your experience
Full benefits package including RRSP contributions
Waterdown Collision is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for interviews will be contacted.

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📌 Repair Planner/Estimator (Ontario)
🏢 Waterdown Towing
📍 Ontario