Connective is a dynamic non-profit organization that provides cutting-edge programming in the social services sector. We strive to create secure, healthy, and inclusive communities for all.

ROLE PURPOSE
The CLS Cluster Worker supports adults living in Connective Cluster Housing to achieve greater independence and quality of life through person-centered, trauma-informed support. Working collaboratively with participants, the worker assists with daily living, skill development, community inclusion, housing stability, and goal achievement, helping individuals build the confidence and resources needed to thrive in their homes and communities.

STATUS AND CLASSIFICATION
Union. This position is open to applicants of all genders.

Location
Kamloops, British Columbia

SHIFT HOURS

Tuesday to Saturday. Daily work hours will be scheduled in accordance with participant support requirements and may vary to accommodate appointments, community inclusion activities, and service needs.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Program Manager or designate.

Participates as a member of the Connective Community Living Services team to ensure quality, consistency, and continuity of services.

Collaborates with CLBC facilitators, family members, caregivers, community professionals, health care providers, landlords, and other service providers as required.

Maintains effective working relationships with participants residing within Cluster Housing.

Works collaboratively with internal Connective programs and support services.

Participates in team meetings, case consultations, staff meetings, and training as required.

Accepts clinical direction and consultation from the interdisciplinary care team when applicable.

Supports participants in identifying goals and developing strategies that promote independence, community participation, and successful program tenancy.

Maintains professional communication and documentation standards in accordance with Connective and CLBC requirements.

Key Accountabilities
Participant Support

Provides person-centered support based on individual goals, strengths, needs, and preferences.

Supports participants to build independence, life skills, self-advocacy, and meaningful community connections.

Works collaboratively with participants to develop and achieve short- and long-term goals.

Assists individuals with community resources, natural supports, and healthcare appointments.

Supports daily living skills including meal planning, budgeting, household management, personal care, recreation, and transportation.

Encourages healthy routines, wellness, community inclusion, and successful tenancy.

Provides transportation and accompaniment to essential services as required.

Delivers supports using trauma-informed, culturally responsive, and person-centered practices.

Case Management and Documentation

Maintains accurate and timely documentation, case notes, incident reports, and participant records.

Completes monthly progress reports and other program documentation as required.

Participates in assessments, support planning, reviews, and service evaluations.





Monitors participant progress toward identified goals and adjusts supports as required.

Maintains confidentiality in accordance with agency policies and applicable legislation.

Cluster Program Responsibilities

Supports participants in maintaining safe, stable, and successful program tenancy within the Cluster Housing Program.

Conducts bi-weekly unit inspections and documents findings in accordance with program standards.

Identifies maintenance concerns and reports them to the appropriate personnel.

Supports participants in maintaining clean, safe, and healthy living environments.

Assists participants in understanding program responsibilities, rights, and expectations.

Conducts and documents monthly fire drills and emergency preparedness drills with cluster participants.

Supports emergency preparedness planning and ensures participants understand safety procedures.

Assists with move-in, transition planning, and community integration activities when required.

Community Collaboration

Maintains knowledge of available community resources throughout Kamloops and the Interior Region.

Establishes and maintains effective working relationships with partner agencies and professionals.

Advocates for participants to access appropriate supports and services.

Participates in multidisciplinary meetings and case conferences as required.

Other Duties

Participates in staff meetings, in-service training, and professional development.

Assists in the orientation and mentoring of new staff when requested.

Performs other related duties as assigned.

WORKING CONDITIONS

Functions independently while remaining an integral member of the Community Living Services team.

Adheres to Connective policies, procedures, and professional practice standards.

Works within a community-based environment and provides services in participants' homes and throughout the community.

May work with participants experiencing mental health challenges, developmental disabilities, behavioral challenges, substance use concerns, or crisis situations.

May be required to travel throughout Kamloops and surrounding communities.

Schedule flexibility may be required based on participant and program needs, including occasional evenings and weekends.

Position is based on a 35-hour work week.

Is a member of the BCGEU bargaining unit.

Receives wages, benefits, and working conditions in accordance with the Collective Agreement and Connective policies.

Experience And Skills

Diploma, Certificate, Degree, or equivalent education in Human Services, Social Services, Community Support, Psychology, Criminology, Disability Studies, or a related field.

Minimum two (2) years of experience supporting adults with developmental disabilities, mental health challenges, autism spectrum disorder, acquired brain injury,



or complex support needs.

Experience using person-centered, trauma-informed, strengths-based, behavioural support, crisis intervention, de-escalation, and MANDT practices.

Knowledge of assessment, support planning, goal development, and CLBC services.

Extensive knowledge of community resources, housing, healthcare, employment, recreation, and Indigenous services throughout Kamloops and the Interior Region.

Strong interpersonal, communication, organization, problem-solving, and decision-making skills.

Ability to work independently and collaboratively while maintaining professional boundaries.

Proficient in electronic documentation systems and standard computer applications.

Requirements

Ability to successfully complete a Criminal Record Check for Vulnerable Sector.

Ability to successfully complete reference checks.

Current Emergency First Aid with CPR-C Certificate.

WHMIS Certificate.

Valid Class 5 Driver's Licence.

Reliable personal vehicle insured for business use with a minimum of $1,000,000 liability coverage.

Ability and willingness to transport participants as required.

Current MANDT Certification (or willingness to obtain).

Current Non-Violent Crisis Intervention and/or Crisis Intervention Training (or willingness to obtain).

Strong understanding of workplace health and safety practices.

Ability to work in accordance with Connective policies, procedures, and collective agreement requirements.

Compensation
As Connective is a unionized environment, the starting wage is $29.22 per hour plus benefits as per the collective agreement. The wage will increase with every 2,000 hours worked up to a maximum of $33.54 per hour.

Key: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

Committed Living Wage Employer

2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC

2023 High-Performance Culture Award from Supporting Lines

Competitive benefits package, including health, wellness, and pension plan

Career and personal development, with the ability to grow in a diverse range of programs and departments

Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management

Access to On-Demand Pay to withdraw earned wages before payday

Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

INCLUSION
At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at https://connective.ca/

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📌 FT Community Living Worker- Cluster (British Columbia)
🏢 Connective
📍 British Columbia