We're hiring a founding Senior Product Manager (Platform & AI) to own PakFactory's digital transformation. This is not a ticket-taker job or a corporate bureaucratic role - it requires startup agility, structured first-principles thinking, and a hands-on approach to shipping high impact products.

Job Type: Full-time, Permanent

Work Location: On-site at our office in Markham, ON

Own the Digital Portfolio: Drive the vision, roadmap, and requirements for our web rebuild, customer portal, and vendor portal from problem definition to shipped software.

Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and design workflows.

Translate high-level business vision into structured epics, feature specs, UX flows, and granular user stories that leave no room for developer ambiguity.

Serve as the closest thought partner to the CEO on product strategy, bringing structured thinking, challenge, and alignment to quick-moving decisions.

Project Management & Delivery Execution (30%) Drive Shipping Cadence: Establish and run pragmatic, lightweight agile workflows - sprint planning, backlog grooming, clear milestone setting, and daily standups to maintain team alignment and pace.

Hold external agencies and development partners accountable for code quality, architectural standards, scope control, and on-time delivery.

Define accurate release milestones, remove execution blockers, and proactively manage risks before they hit delivery dates

Ability to dive into technical nuances, business workflows, and operational edge cases rather than managing at a high level.

AI & Technical Competence Proven AI Fluency:



Hands-on experience implementing or prototyping with LLM/AI workflows, APIs (OpenAI, Anthropic, etc.), You know where AI creates real leverage versus where it is hype.

Strong technical intuition with the ability to rapidly absorb modern web architecture (APIs, front-end vs. back-end trade-offs, databases) to challenge estimates, scope work accurately, and eliminate vendor bloat

Agile & Delivery Infrastructure: Mastery of agile management tools (Jira, Zoho Projects, linear platforms) and software lifecycle concepts.

Earn respect through execution quality, critical thinking, and domain mastery rather than titles.

Strong UI/UX Standards: High aesthetic bar for digital interfaces, ensuring products are intuitive, fast, and delightful for B2B users.

Bilingual Capability: Conversational English required; working proficiency in Mandarin or Cantonese is considered a strong asset for managing international dev vendors and cross-functional teams.

Corporate Bureaucracy : You are building the product function from scratch alongside leadership.

Remote / Offsite Work: This role is 100% in office at our Markham HQ - our digital transformation happens shoulder-to-shoulder with leadership and operations.

Extended Health, Dental, and Vision care

Paid time off (PTO) and statutory holiday pay

On-site parking

Legal Eligibility: Must be legally authorized to work in Canada.

Accessibility, Inclusion & AI Transparency PakFactory is an equal opportunity employer committed to diversity, equity, and inclusion. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

📌 Senior Product Manager (Platform & AI) (Toronto)
🏢 PakFactory
📍 Toronto