Support Citi’s business-critical data platforms using SQL and ITRS Geneos in a hybrid, globally distributed operation. Apply engineering-focused production expertise across 24×6 coverage.

As a Senior Production Support Analyst in Securities Services, you will support DCP applications, reporting platforms, and client-facing financial systems. The work combines incident management, platform monitoring, automation, and controlled technology change. You will contribute to modernisation involving cloud data lakes, client migration, and consolidated data services.

Key Responsibilities

Deliver L2 incident triage, investigation, escalation, and resolution

Coordinate platform checks, monitoring, handovers, and ServiceNow communication

Manage client-impacting incident communication with internal stakeholders





Drive problem management to remove recurring root causes

Support automation, observability, change, and release activities

Requirements

Five-plus years in application support, production management, or platform operations

Administrator-level ITRS Geneos monitoring and alerting experience

SQL proficiency across relational and cloud databases

ITIL-aligned incident, problem, and change management experience

Practical Shell or Python scripting ability

Bring production support, monitoring, SQL, and automation expertise to Citi’s evolving Securities Services data platform setting.

📌 Senior Production Support Analyst (Winnipeg)
🏢 Citi
📍 Winnipeg