Support Indigenous callers through culturally secure, trauma-informed patient concerns navigation from Calgary’s Southport Tower. Use empathy, cultural awareness, and advanced computer skills.
As an Indigenous Patient Concerns Navigator with Health Link, you will facilitate and respond to concerns raised through the Indigenous Support Line. You will help ensure individual voices are heard and respected across Alberta. The work connects patients and families with patient relations, Indigenous Health teams, Elders, Knowledge Keepers, and clinical and operational leaders.
Key Responsibilities: Respond to Indigenous patient and family concerns empathetically
Facilitate culturally safe, responsive resolution processes
Coordinate connections with leadership, patient relations, and cultural supports




Collaborate across Primary Care Alberta and health pillars
Navigate multiple electronic platforms during live conversations
Requirements: Bachelor’s degree, preferably in a health-related field
Five years’ experience working with Indigenous people
Knowledge of Alberta Indigenous communities, histories, and cultures
Understanding of cultural safety, anti-racist practices, and trauma-informed care
Advanced skills with Office 365, Genesys, and Connect Care
Bring cultural competence, patient concerns expertise, and technical proficiency to Indigenous Support Line navigation in Alberta healthcare.

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📌 Indigenous Patient Concerns Navigator (Alberta)
🏢 Primary Care Alberta
📍 Alberta