Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Spa Concierge to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title:Spa Concierge
***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. ***

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary
To welcome and greet clients, service their wishes and administer required documentation to spa appointments and facility. This is done with the utmost professionalism and friendliness and in an efficient manner consistent with the operation of a first-class spa treatment facility.

Duties and Responsibilities
Primary Responsibilities

Providing personalized and exceptional guest service at every given prospect

Meeting established up-selling and sales goals

Welcomes each and every spa Guest, whether hotel guest or day spa guest

Assists clients to check in and out of the spa for appointments

Responds to telephone inquiries in a manner exceeding customer expectations, while asking probing questions in an attempt to up-sell and fulfill every client request

Having a thorough knowledge of Lais Hotel Properties’ products and services

Suggesting additional products and services meeting our Guests’ specific preferences

Assessing Guests’ individual needs to meet standards for additional products and services

Actively seeking ways to meet Guests’ product or service needs

Fulfills requests for amenities within the Spa and facilities requests for services within the hotel, town and elsewhere, adopting a “never say no” approach

Performs the cash reconciliation procedure daily and tracks the cash flow on the squirrel system

Responds to Guest concerns and inquiries as required





Take ownership of issues and follows-up accordingly

Assist Service Providers where necessary to provide a premiere treatment experience

Ensure every Client is given the opportunity to provide feedback on the treatments, facilities and service they have received

Offers to book future appointments at the end of the Guest’s visit

Perform sales functions to promote the spa facility and products

Monitors the distribution of robes, towels, slippers and lockers to each Guest

Circulates throughout the spa on a regular basis to offer water, fresh towel or any other need a guest may have

Ensures that all area around the pool and the spa are kept tidy and appealing to the hotel and the spa guests

All other duties as assigned

Professional Requirements

Minimum of a high school diploma

Basic computer skills required

Previous up-selling and/or sales experience is considered an asset

Personal Attributes

Must have excellent communication skills both written and oral

Must have a pleasant outgoing personality

Must be self-motivated and have good time management skills

Confidence in selling and up-selling products and services

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

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📌 SPA CONCIERGE (Ontario)
🏢 Lais Hotel Properties L
📍 Ontario