Support ICBC customers remotely within British Columbia as a Part Time Auto Claims Specialist, using empathy and explicit communication. Monthly office visits are required.
As an Auto Claims Specialist I, you will serve as the first contact for automobile claims. You will gather first notice of loss information, initiate files, and guide customers through initial claims steps. The role includes phone and email communication, straightforward claim resolution, and referrals.
Key Responsibilities: Respond to automobile claims with professional customer service
Gather first notice of loss information accurately
Ask questions supporting the claims process
Resolve straightforward claims at first contact
Direct complex needs to appropriate teams
Requirements: Minimum two years of customer service experience
Previous call centre or contact centre experience
Strong verbal and written communication skills
Empathy during emotionally sensitive interactions
Type 35 words per minute with 90% accuracy
Apply customer service, claims intake, empathy, and communication skills while supporting ICBC customers across British Columbia.

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📌 Part Time Auto Claims Specialist (Manitoba)
🏢 ICBC
📍 Manitoba