Serve ICBC customers and brokers from North Vancouver through hybrid work, applying insurance knowledge and customer contact centre technology daily.
This Insurance Contact Centre Representative supports inquiries about motor vehicle registration, licensing, and insurance. The work includes explaining policies, processing claim repayments, and maintaining coverage during system outages. You will assess customer needs, investigate discrepancies, and provide accurate guidance.
Key Responsibilities: Respond to customer and broker insurance-related inquiries
Explain registration, licensing, and insurance policies
Process claim repayments and customer account adjustments
Investigate discrepancies and resolve error situations




Maintain service levels in a high-volume setting
Requirements: High school graduation
Job-specific insurance or driver licensing skills training
A few years of direct customer service experience
Knowledge of relevant policies, acts, regulations, and manuals
Ability to perform fee, discount, fine, and adjustment calculations
Apply customer support, insurance knowledge, and analytical problem-solving skills while serving British Columbians through ICBC’s hybrid contact centre.

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📌 Insurance Contact Centre Representative (British Columbia)
🏢 ICBC
📍 British Columbia