Client Success Specialists at Merriam Music use customer service and problem-solving skills to support students, families, and customers on-site.
This position manages customer loyalty, resolves concerns, and supports retention across Merriam Music lessons, programs, events, policies, and instruments. The role requires robust communication, organization, and time management. You will also seek business opportunities with existing clientele and analyze withdrawal data.
Key Responsibilities: Provide high-level service to develop relationships and retain students
Translate questions and concerns into positive customer resolutions
Process back-end changes for lessons accurately
Respond to withdrawal requests and address underlying issues
Track and analyze withdrawal data to increase retention
Requirements: Post-secondary education in any discipline
Previous exceptional customer service and problem-solving experience
At least one year of successful sales experience
Intermediate proficiency in Google Workspace
Availability for evenings and consistent Saturdays
Apply your customer service, retention, sales, and analysis skills to support Merriam Music students and families.

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📌 Client Success Retention Specialist (Ontario)
🏢 Merriam Music
📍 Ontario